Refund policy

We want every order to arrive ready to make someone’s day.

Food-safety limits

Because our cookies are perishable food products, we cannot accept returns or exchanges. All sales are final once an order has been prepared. This protects the safety and quality of every order we send.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact us through our Contact page as soon as possible. Include your order number, a description of the issue, and clear photos of the package and cookies.

We’ll review the details with care. When an eligible issue is confirmed, we’ll make it right with a replacement or remake, depending on the situation and product availability.

Warm weather and delivery conditions

Cookies may soften or chocolate may melt when exposed to heat. Please follow tracking updates and bring your package indoors promptly. We cannot cover melting, spoilage, theft, or other changes that happen after a package is marked delivered or is left in unsafe conditions.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. If an order is returned, delayed, or lost because the address provided was incorrect or incomplete, replacement or reshipping costs may apply.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. We’ll do our best to help, but cancellations or changes are not guaranteed once ingredients have been prepared, baking has begun, or the order has shipped.

Questions?

Please reach out through our Contact page. We’re a small bakery, and we appreciate the chance to review concerns personally and find a fair solution whenever possible.